Definition of our terminology as used within this document:

  1. A 'Project' is any work undertaken or service provided by LoyalWebDesigns (An SC Global Enterprise Ltd. Company)  for the Client on their request and as described in our confirmation order email to that Client.
  2. A 'Client' is a person, persons, business or organisation using any of the services provided by LoyalWebDesigns.
  3. 'Live Mode' means the date the website is available on the Client’s chosen domain.
  4. 'Domain' is the website address as specified by the Client.
  5. 'Open Source Software' is software made freely available to anyone under the GNU General Public License (GPL).
  6. 'Hosting' is a yearly cost to keep a clients website activated online.
  7. 'Content' is both text and images that the Client requires on the website.
  8. 'mb' stands for megabytes and is a measure of storage space.

    LoyalWebDesigns Ltd Terms & Conditions

  1. The contract between LoyalWebDesigns and the Client will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.

  2. The works to be carried out shall be as set out in the LoyalWebDesigns confirmation order email.

  3. aEmail will be the method of contact with regard to all communication for the website design & development. It is the Client's responsibility to inform us of any change in email address so we always have up to date email contact details. LoyalWebDesigns cannot be held liable in any way relating to communication issues if we are not supplied a valid email address. LoyalWebDesigns will acknowledge all emails within 3 working days. Our telephone support line is for website support issues only.

    3.b If a customer's conduct via telephone is considered unreasonable we will insist on email communication only. LoyalWebDesigns reserve the right to cancel a contract should customer contact be in breach of our anti-harassment policy (*). Calls made to our office are monitored and recorded.

  4. LoyalWebDesigns will only commence work on a Project after receipt of a non-refundable, 50% deposit (unless stated otherwise) of the quoted Project fee from the Client. LoyalWebDesigns will require the final 50% payment to be made on completion of the website. The website will be switched to Live Mode once the Clients remaining balance is paid in full.
  5. The deposit paid to LoyalWebDesigns covers the cost of design work carried out as well as any admin work and communication with LoyalWebDesigns. The deposit is non refundable.

  6. LoyalWebDesigns shall expect the Client to carry out sufficient research before proceeding with a website. This will include checking that the website/idea/business will operate legally. It is important that the website is not in any way illegal.

  7. It is important for the Client to keep in contact with LoyalWebDesigns throughout the entire Project. If a Client does not make contact for 2 weeks we will make up to 5 attempts to contact the client by email using the email address specified when the client placed their order. If we do not receive a response to these attempts of contact the Project may be terminated, and the deposit will not be refunded. We will levy a £50 admin charge if the client later returns and wishes to continue work on their project.
  8. Where images used on the website have been purchased by LoyalWebDesigns on behalf of the Client, these images are strictly for use on the website only. LoyalWebDesigns are not liable for misuse of these images by the Client or any other person’s copying, altering or distributing the images to individuals or other organisations.

  9. LoyalWebDesigns will host the website if the Client requires us to do so and on receipt of full payment of our Hosting fees. In doing so, LoyalWebDesigns will endeavour to provide a reliable and professional service to the Client at all times but do not guarantee that the website Hosting will be available at all times, especially in the event of a technical failure beyond our control.

  10. All standard hosting offered by LoyalWebDesigns is limited to 500mb of website space unless otherwise stated in a separate contract. If your site requires more than 500mb of space we will advise of other hosting solutions and then cease hosting the site.
  11. LoyalWebDesigns cannot be held responsible for anything adversely affecting the Client's business operation, sales, or profitability that might be claimed is a result of a service offered by LoyalWebDesigns.
  12. Where asked to provide search engine optimisation for a Client, LoyalWebDesigns do not guarantee any specific placement or high ranking on search engines.

  13. LoyalWebDesigns do not take any responsibility for a clients website rank on search engines. This also includes any potential website downtime that can occur. When updating, changing, creating and hosting a clients website, there could be a change in the websites search engine ranking.

  14. LoyalWebDesigns will provide the Client with an expected completion date for the Project (live on the internet) if requested. LoyalWebDesigns will endeavour to meet any given deadline, but do not guarantee and are not bound in any way to complete the Project by this date. The expected completion date provided by LoyalWebDesigns is purely an estimate.

  15. LoyalWebDesigns will have purchased images on behalf the Client, unless the Client has supplied the images. Images purchased by LoyalWebDesigns are licensed only for use on the client website.

  16. All images displayed on the Client's website will only be used after authorisation by the Client, and are the sole responsibility of the Client regarding usage and copyright. Should any legal issues or claims arise from the content or copyright of any images supplied by the Client or LoyalWebDesigns, they will be the sole responsibility of the Client.

  17. By default, domain names will be registered by LoyalWebDesigns and also registered to the LoyalWebDesigns current address. Although the domain names are registered to LoyalWebDesigns Ltd, the Client is the legal owner of the domain name and if they request to have details changed or the domain transferred elsewhere, LoyalWebDesigns will perform this action within a reasonable timeframe.

  18. LoyalWebDesigns will register a domain name on behalf of the client once we have received the 50% deposit and 50% final payment.

  19. It is the responsibility of the Client to renew their domain names when due. If a domain name expires, LoyalWebDesigns cannot be held liable for this. However, LoyalWebDesigns will make reasonable effort to contact the Client regarding domain renewal.

  20. When a Client renews Hosting with LoyalWebDesigns, this also includes domain renewal if the renewal is needed to keep the site functioning and was purchased as part of the Hosting package. If the Client does not renew the Hosting, their domain name could be made available to the public for purchase and LoyalWebDesigns cannot be held liable for this.

  21. Renewal of Hosting is due on a yearly basis. The date of renewal will be annually from the date the website was made live. The Hosting will not be renewed if LoyalWebDesigns cannot contact the Client or the Client requests for LoyalWebDesigns to not host this site.
  22. The Hosting renewal charge must be received within 10 days of the Hosting expiry date. LoyalWebDesigns reserve the right to deactivate any website where the Hosting has expired and the Client has not paid the renewal charge. There will be an admin fee set by LoyalWebDesigns for reactivating the website/Hosting.

  23. If the Client does not use LoyalWebDesigns Hosting services, then the management and Hosting of the Domain name are the full responsibility of the Client.

  24. Should a Client wish to move Hosting away from LoyalWebDesigns or transfer a Domain name away from LoyalWebDesigns, a £50 admin charge will be issued, which must be paid before the transfer takes place.

  25. LoyalWebDesigns has no control of, or responsibility for, the content of Clients’ websites. In no way does the textual or image based Content of our Client's web sites constitute LoyalWebDesigns endorsement, or approval of the website or the material contained within the website. LoyalWebDesigns has not verified any of the materials, images or information contained within our Client's web site and is not responsible for the content or performance of these sites or for the Client's transactions with them. LoyalWebDesigns provides links or references to our Client's websites solely for the convenience of prospective customers and intends that the links it provides be current and accurate, but does not guarantee or warrant that such links will point to the intended Client site at all times.

  26. LoyalWebDesigns shall place a small text link on the footer of a Clients website that simply states the website was designed by LoyalWebDesigns and links to our company website.

  27. LoyalWebDesigns are not liable for loss, damage or corruption to files or information stored on its servers or individual PCs relating to a Client's website. The Client is solely responsible for any information or files relating to its website.
  28. If a Domain name is purchased by the Client through a company other than LoyalWebDesigns, the Client has full responsibility in making sure that the domain name is renewed when due. LoyalWebDesigns will not renew the Domain name when annual Hosting renewal is due if the Domain name is purchased through a company other than LoyalWebDesigns.

  29. LoyalWebDesigns Ltd will take a 1.9% service charge payment on any payments received using a credit or debit card. If this is not acceptable to the client, we also accept BACS, Cheque and Postal Order as an alternative payment method.

  30. LoyalWebDesigns makes no claims that the contents of this website may be lawfully viewed or downloaded outside Northern Ireland. Access to this website may not be legal by certain persons or in certain countries. If this website is accessed from outside of the United Kingdom, it is done at own risk and the visitor is responsible for compliance with the relevant laws of the visitor’s jurisdiction. The terms and conditions of this website are governed by the laws of Northern Ireland. Jurisdiction for any claims arising in respect of this website’s Content shall lie exclusively with the courts of Northern Ireland. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.